Break Fix is reactive – Break Fix IT companies wait until after the problem has occurred and now you’re down and waiting for them to fix it. Downtime equals lost revenue.
Break Fix is costly – Break Fix IT companies are not incentivized to fix the problem the first time. The more problems you have, the more money they make. They are counting on you to have problems.
Break Fix is frustrating – When a company has lots of IT problems, it affects the entire company. The staff get frustrated, the ownership gets frustrated, downtime and issues are costly, and it can even spill over to your clients if you can’t meet deadlines or you have a security threat hit you.
Break Fix is disorganized – Most Break Fix IT companies don’t have a plan for your technology, which means higher costs, more downtime, and more frustration.